Supercars Unlimited - Policies
Ordering Information PoliciesSupercars Unlimited utilizes the latest
security technology to protect your personal information. All information you
submit to us is securely encrypted using industry standard SSL (Secure Socket
Layer) technology. The information you provide us will remain confidential and
will only be used for shipping and billing purposes. We will not sell or give
away your personal information. Browsers display a symbol (usually a complete
Key or Closed Lock) when operating in a secure environment.
STORE HOURS:Monday - Friday 9 AM to 6 PM Pacific Time.
How To OrderYou can use our online shopping cart, order by mail,
telephone or fax. We accept Visa, MasterCard, Discover and all American Express
cards or prepaid orders. We no longer send ANY C.O.D. orders. We cannot ship to
P.O. or F.P.O. boxes. A street address is always required.
MailPlease use our order form and fill in all the appropriate blanks,
including all vehicle information. Please print or type. If we can't read it, we
can't send it! Personal checks are accepted on all on orders up to $50. All
orders above $50. should be made by a money order or certified check. PLEASE
NOTE: Personal checks over $50. MUST clear both banks. This will cause a 12 to
15 working day delay before your order can be shipped. All prices are U.S.
funds. Make checks payable to: Supercars Unlimited. On Visa, MasterCard,
Discover or American Express orders, be sure to fill in all appropriate
information on the order form. Including expiration date. Be sure to add
shipping charges. A street address is always required. Click here for a printable order form.
PhoneWe can accept Visa, MasterCard, Discover or American Express card
orders. Tech questions, product information calls or orders requiring tech info,
etc., please call 503-641-1442. Toll free ordering is available in
the continental USA for placing orders only. Please have all catalog part
numbers and quantities ready (you may want to write them down before calling).
Also have your Visa, MasterCard, Discover or American Express card in front of
you. As well as your shipping and billing address information. Our toll free
number is 1-888-OLDS-442 1-888-653-8050. Orders requiring tech
information, etc., call 503-641-1442
FaxOrders can be sent via fax 24 hours a day, 365 days a year. Please
use our order form and include all Visa, MasterCard, Discover or American
Express card information. Please do not shrink or reduce order form. And please,
please print clearly! (thanks). Continental US Toll Free fax order line (orders
For fax confirmation call
503-641-1442. Click here for a printable order form.
Will CallAlthough we are a "mail order" company, you may pick up orders
here at our warehouse if you are in the area. All we ask is that you phone your
order in one or two days in advance.
Canada, Alaska, Hawaii And Puerto Rico Shipping InformationDo not use
the above chart for shipping costs. Shipping costs for Canadian, Alaska Hawaii
and Puerto Rico orders are as follows:
CREDIT CARD ORDERS: (phone, mail,
email, on-line and fax) will be charged the actual shipping costs based on
weight, package dimensions and value.
MAIL ORDERS (Except credit card), Add
20% to invoice total. (All Canadian non credit card orders must be paid by a
money order or bank draft payable in U.S. funds).
When placing your order
online, fill in the appropriate amount in the Shipping Cost (US $) box. The
shipping cost will be adjusted to the actual cost when your order is
MINIMUM SHIPPING CHARGE: $12.50
As of November 1, 2010, all
international and non contiguous US orders will be charged a $5.00 processing
Most orders are shipped parcel post air mail or U.P.S.
NOTE: We are unable to ship any aerosol cans out of the contiguous US.
International Orders(Except Canada)
We ship Oldsmobile parts
worldwide! For shipping costs, you will need to contact us with a complete list
of all items you are going to be ordering. We can then calculate a close
estimate of the shipping cost based on weight, package dimensions and value.
When placing your order online, fill in the appropriate amount in the Shipping
Cost (US $) box. The shipping cost will be adjusted to the actual cost when your
order is processed.
We can accept only Visa or MasterCard for payment on
international orders. Most orders are shipped via USPS Global Priority Mail or
MINIMUM SHIPPING CHARGE $15.00.
As of November 1, 2010, all
international orders will be charged a $5.00 processing fee.
We are unable to ship any aerosol cans out of the contiguous US.
ReturnsWe have probably the easiest return policy in the industry. No
authorization numbers, no hassles, and we won't hold YOUR money with an
"in-house" credit! The only thing that we do REQUIRE is that you send a
copy of the invoice. If your order was placed on a Visa, MasterCard, Discover or
American Express card, you MUST include a copy of that receipt as well
(or current card info). We do not accept ANY returns sent back C.O.D.
Returned item must be unused, undamaged and in original packaging. The
following items are NOT returnable: Electrical parts, literature, paint layouts,
18- part numbers, or any special order item such as wire harness assemblies. If
you have a problem with any part, please don't hesitate to call. We will do our
best to accommodate your needs. Returns subject to a 15% restock fee.
Sales TaxNO sales tax charged! Oregon has no sales tax. (And we won't
charge you any "handling fees" either).
Back OrdersWe stock what we list in this catalog. However, there can be
situations when we may be temporarily out of stock on a particular item. This
will be indicated on your invoice. We will also note an approximate date of
shipment. Back orders rarely exceed three weeks.
Freight Damaged MerchandiseOur shipping department operates under the
philosophy that all outgoing packages are being sent to themselves for use at a
major show or event. We go the extra effort to make sure that you receive your
parts without the delay of freight damage. However, in the off chance you do
happen to receive an item damaged in transit, you must first let the delivery
company know of the problem BEFORE sending the merchandise back.
Core InformationSome of the remanufactured products we list are sold on
an exchange basis. These parts have what is known as a "core charge" (or core
"deposit"). Any item requiring a core deposit has the charge indicated with the
part number. You can pay the appropriate deposit when you order. Or you can
avoid paying the core deposit by sending your cores in with your order. Cores
returned after purchase must be received by us no later than 60 days of receipt
for a full refund. Fifty percent of core value will be refunded on any core
received after 60 days. All core returns must be shipped pre-paid. We cannot
accept any returned cores shipped C.O.D. Any core deposit paid on a credit card
will be credited to that account. Please include all current card information.
Be sure to follow specific core info listed along with the part. Cores MUST be
returned in original mfg. Box.
Note: In effort to preserve the environment for future
generations, we use recycled, recyclable and biodegradable shipping boxes and
materials whenever possible. Please join in our efforts by recycling the
packaging. Thanks! And please recycle this catalog by passing it along to a
fellow Olds enthusiast when you are done with it.